Welcome to Shola Gems, your premier destination for exquisite gemstones. Before proceeding with any purchase, please carefully review the following terms and conditions. By using our website and making a purchase, you agree to be bound by these terms.

Order Process

Orders are placed manually via WhatsApp appointment and after a video conversation with our representatives. Payment methods accepted include PayPal and Wise transfer as per the discussion. Payments should be made from the pro forma invoice provided by Shola Gems.

Return Policy

Returns are accepted only if the gemstone is returned without any damage or modification. The buyer is responsible for bearing the return freight costs. Upon inspection and verification of the returned product, the payment (deducting shipping, VAT, and insurance) will be refunded to the buyer’s account.

Shipping Terms

We ship gemstones using DAP (Delivered at Place) delivery term, in accordance with INCOTERMS 2020. Any additional duties or clearance charges applicable at the destination country are the responsibility of the buyer as per local laws.

Cookies Policy

Our website uses cookies to enhance user experience and track website usage. By using our website, you consent to the use of cookies in accordance with our privacy policy.

Personal Data

Personal data provided by buyer, including name, email, and address, will be safely stored in our system. We will never share personal data with any other parties unless required by government law. We are committed to protecting the privacy and security of our buyers’ personal information.

Intellectual Property

All content on the Shola Gems website, including but not limited to text, graphics, logos, images, and software, is the property of Shola Gems and is protected by international copyright laws. Reproduction, distribution, or unauthorized use of any content from our website is strictly prohibited without prior written consent from Shola Gems.

Limitation of Liability

Shola Gems shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of our products. Our maximum liability for any claim arising out of or related to your purchase shall not exceed the total amount paid by you for the specific product.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions. Any disputes arising from or related to these terms and conditions shall be exclusively resolved by the competent courts of Sri Lanka.

Changes to Terms

Shola Gems reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to regularly check this page for updates to ensure compliance with the latest terms and conditions.

Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These terms and conditions constitute the entire agreement between you and Shola Gems regarding your use of our website and the purchase of our products, superseding any prior agreements or understandings.

Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at [email protected].

By using our website and making a purchase, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.